Top Five Questions We Get About Our Customer Service (And Our Honest Answers)

The success of any dry cleaning business (and honestly, any business at all) comes down to one thing: how well you treat your customers. Sure, quality cleaning, reliable turnaround times, and attention to detail matter. But at the end of the day, people remember how you made them feel.

At Barton and Miller Cleaners, we take that seriously. We’ve spent years building not just a reputation for quality cleaning but also for being dependable, approachable, and customer-first in everything we do. And over time, we’ve heard a lot of the same questions from our customers—smart questions, fair questions, and those we’re always happy to answer.

So, for this blog post, we answer the top five questions we hear on repeat from both new and long-time customers. We hope you find our answers a reflection of how seriously we take our service.

1 | What Makes Barton and Miller Cleaners Different from Other Local Dry Cleaners?

When every dry cleaner in town promises “great service,” how do you know which one actually delivers? We hear this question often—and we get it. You’re trusting someone with your favorite clothes, work essentials, and sometimes one-of-a-kind items. You want more than a basic clean. You want peace of mind. That’s where Barton and Miller Cleaners stands out.
Our difference comes down to these core things:

Family Owned and Operated Since 1956

Barton and Miller Cleaners has proudly served the Fort Lauderdale, Wilton Manors, and Pompano Beach, Florida communities since 1956. With decades in the business, we've developed genuine relationships with customers—we know your name, your preferences, and exactly how you like your clothes cleaned.

Specialty Cleaning Services You Can Trust

Not every dry cleaner has expertise with items like wedding dresses, leather jackets, suede bags, or wool sweaters. At Barton and Miller Cleaners, our specialists are trained in garment-specific care. This means when you trust us with your delicate items, we handle them according to their exact needs.

Superior Customer Service and Communication

Transparency is essential in any good business relationship. If there's ever an issue with your clothing—say, we find a tricky stain on your dress shirt or delicate jacket—we always let you know immediately. We’re up front about everything: the process, the timeline, and even pricing.

2 | How Do You Handle Issues or Mistakes with My Items?

As much as we strive for perfection, the nature of working with delicate fabrics, tough stains, and specialty garments means there’s always a small margin for human error. At Barton and Miller Cleaners, we take full ownership of the service we provide. If there’s ever an issue—whether it’s a missed spot, a pressing concern, or something just doesn’t look or feel right—we want to hear about it immediately. Our team will inspect the item, walk you through what may have happened, and offer a fair, honest solution.

Here’s how we typically handle it:

• We own it. If we made a mistake, we won’t make excuses. We believe in full accountability and transparency.
• We correct it. If a re-clean, press, or minor repair will resolve the issue, we’ll do that at no charge—no questions asked.
• We communicate clearly. You’ll never be left wondering what’s happening or what we’re doing to fix it. We stay in touch until the issue is resolved.
• We escalate when needed. If the situation calls for it, our management team steps in to ensure everything is handled professionally, respectfully, and with your satisfaction as the priority.

3 | Can I Speak to a Real Person If I Have a Question or Concern?

There’s nothing more frustrating than having an issue with your order and feeling like you’re shouting into the void. Whether it’s a question about your pickup, a concern about a delicate garment, or just a quick clarification about a service, customers want to know someone’s actually listening. And more importantly, that someone cares enough to help.

At Barton and Miller Cleaners, yes—you can absolutely speak to a real person. While we do use an automated chat system on our website, it’s designed to make sure you’re never left hanging, no matter the time of day. When you reach out, you connect directly with a member of our experienced team. They're knowledgeable about dry cleaning processes, familiar with your orders, and ready to handle your questions with understanding. So if something goes wrong or you're not fully satisfied, we listen carefully and provide a fair, swift resolution—every single time.

4 | How Do You Keep My Clothes Safe and Accounted For?

We know one of the biggest worries people have when dropping off their clothes is whether they will actually get everything back clean, intact, and in one piece. It’s a fair question. Garments carry value—not just in dollars but in memories, routines, and the confidence you feel when wearing them. So the thought of something getting lost, swapped, or damaged isn’t just inconvenient—it’s stressful.

At Barton and Miller Cleaners, keeping your clothes safe and accounted for is something we take very seriously. From the moment your items enter our system, they’re tagged with a unique barcode that’s tied directly to your customer account. Each order goes through a quality control check before it’s returned to you. That includes matching up every piece with your order ticket, inspecting for special instructions, and doing a final check to make sure nothing’s missing or out of place. We treat your items the same way we’d want ours to be handled: carefully, accurately, and with total accountability every step of the way.

5 | How Do You Handle Special Requests

Special requests are a regular part of what we do, and we welcome them. In fact, our process is built to handle them with precision. Whether it’s “no starch on the collar,” “crease only on the pants,” or “please hand finish this silk dress,” we note every request the moment you check in—either in person or through your customer profile in our system. Those notes follow your garment throughout the entire cleaning and finishing process.

We also have a dedicated team trained specifically to handle delicate and high-value items, including wedding dresses, heirloom pieces, cashmere, leather, beaded garments, and designer labels. Every piece is inspected before cleaning, so if anything needs extra attention—loose buttons, fragile seams, or color concerns—we catch it and handle it accordingly.

If there’s ever a question or a request we’re unsure about, we don’t guess. We reach out and talk it through with you, so we’re always aligned with your expectations.

Let’s Talk—Reach Out with Your Questions Any Time!

Here at Barton and Miller Cleaners, we believe trust is earned not when everything goes smoothly but when we make it right if it doesn’t. That’s the heart of our customer service philosophy—and it’s why we always invite open, honest communication. Whether you have a question about a missing button, how we handle laundry for sensitive fabrics, or what makes our process truly environmentally friendly, we’re here and ready to talk.

Have a question about how we clean, our turnaround times, or how we maintain eco-conscious practices? Want to share feedback about your recent visit? Whatever it is, we want to hear from you!

Give us a call, send us a message, or stop by any of our three store locations in Florida.